Privacy Policy

In this Privacy Policy, Stellar Spins may be referred to as "Casino", "Website", “Company”, "We", "Us" or "Our".

Stellar Spins is a data controller for the information that we obtain on you through this website. We use a variety of data about identifiable individuals, including data on:

Customers
Users of our website
Other stakeholders

This Privacy Policy, together with our General Terms and Conditions, explains what data we collect, why we collect it, and how we use and protect it. If you have any questions or concerns about our privacy policy, please don't hesitate to contact our Data Protection Officer.

Personal Data

Registration information -to create an account, you'll need to give us details such as your name, email, gender, birthdate, address, ID number, and phone number.
Government-issued ID - for identity verification, you may be asked to present a copy of a government-issued ID. Please be aware that some of our services' features require this information.
Payment information - your credit card number and bank account information will be gathered for you to use the Services for all of its features (such as placing bets, making purchases, participating in tournaments, etc.).
Proof of address - you must present proof of address that is no more than three months old to finish the verification process.
Device information - we collect some technical information about your connection and device. This may include your IP address, geolocation, browser fingerprint, and unique device identifiers like IMEI or MAC address.
Voluntary information - we also collect information that you give us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services, such as on the chat feature and in games.
Calls - for security, training, and/or customer service reasons, we record or keep an eye on phone conversations.
Third-party information we collect - we obtain Personal Information from third-party service providers, including your credit history and other financial data pertinent to the delivery of the Services, as well as data collected to confirm your identity and stop fraudulent or unlawful activity.

Non-personal Data

Technical data - we gather technical data sent by your device, such as specific software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, and the domain name of the website from which you linked to the Services; etc.), to improve the functionality of the Services and give you a better user experience.
Anonymous data - to prevent the data from independently identifying you, we may anonymise or de-identify the data gathered by the Services or through other methods. Under this Privacy Policy, we are not restricted in how we use or disclose such aggregated or de-identified information, and we are free to share it with third parties for any reason, including marketing or advertising.
Information about gameplay - we keep track of your deposits, wagers, bonuses, length of playing session, and high scores, among other things. Such information may also be published and shared by us via any of our platforms.
Analytics data - we gather data on how you use the Services, including log files, application usage, user activity (e.g., pages seen, time spent on specific pages, web browsing, clicks, activities, etc.), time stamps, alerts, and more. Among other things, this data is gathered for the aim of researching and analysing how you use the Services, as well as for troubleshooting issues and defects.
All transaction history for your player account - whether the transactions occur through the website, or website,s or other channels, we get all information about them.

The following uses are made of the data we gather, which may include "Personal Information":

to create your account and offer our services (such as handling your payments, etc.).
to give you information regarding gaming and betting services, activities, or online material, as well as to respond to your questions and requests;
to verify your identity and grant you access to specific features.
to communicate with you and notify you of our most recent developments.
to promote our website and goods, as well as those of our affiliates and business partners.
to provide you with adverts.
to carry out research or anonymous analytics
to enhance and tailor our services to your requirements and preferences.
to answer your questions and provide assistance and troubleshooting for our services.
to comply with a subpoena or similar legal procedure,
to look into infractions and enforce our policies as mandated by law, regulation, or other governmental authority, or to reply to a request from the government;
to keep an eye on and look into transactions to stop money laundering, fraud, and other unlawful or irregular activities.
to conduct an audit of specific aspects of our business procedures.

Marketing Communications

Some of your personal information will be processed by our internal systems or third-party marketing partners, subject to your preferences and with the proper consent or legal basis, so that we can communicate with all of our customers via email, phone, or push notifications (if you downloaded the app). Email and SMS may be included in this.

These messages are meant to inform you of marketing promotions, new games, offers, prizes, events, new payment options, new gaming content suppliers, and other things that we think you will find interesting.

You can withdraw your consent for this processing in full or in part at any time by getting in touch with customer service and telling them what kinds of marketing messages you are comfortable receiving.

Cookies Notice

To manage our systems and create aggregated data reports, we may collect information about your computer, such as your IP address, operating system, and browser type (if available). This data is statistical and doesn't reveal individual browsing habits or behaviors.

We may also use cookies to collect general information about your internet usage for similar purposes. Information stored in cookies is moved to the hard drive of your computer. They assist us in enhancing our website and providing better, more individualised service. For the site to function, some of the cookies we employ are necessary.

Types of Cookies we use

Strictly Necessary

We use essential cookies to ensure our website functions correctly and securely. These cookies allow you to navigate the site and access important features like online registration and secure sections. Importantly, they do not collect any data that could be used to identify you for marketing purposes or to track your online behavior. Disabling these cookies may prevent the website from functioning properly and could compromise your security.

Performance

This kind of cookie gathers data about how you navigate our website, including the pages you view and whether you have any problems. We only utilise the anonymous data we collect to better understand user interests, enhance the functionality of our website, and evaluate the success of our advertising.

Usability

You don't need to reset your preferences for the tools on our website every time you visit because this kind of cookie remembers them. Third parties are in charge of certain of them. For example, they might decide whether comments are the oldest or most recent in regard to an article. They might also assist us in remembering your preferred language or location, or in addressing you by name.

Tracking and Targeting

We and our service providers utilise these log files, tags, and tracking technologies to collect and analyse certain kinds of technical information, including:

The kind of device you are using
The version of your operating system.
Identifiers for your mobile device, such as your International Mobile Equipment Identity (IMEI), MAC Address, and/or Identifier for Advertising;
Referring and exit pages, URLs,
Platform type,
The type of browser you use,
Browser languages,
The quantity of clicks on a page or feature.
Domain names,
Landing pages
Pages viewed,
Time spent on certain pages,
Game state and the date and time of activity on our websites or games.

In some cases, we will connect this information with your account user ID.

How to Manage Cookies

Through your browser's settings, you can control how many cookies are used. You should get the right information from the help feature in your favorite browser. Some browsers include useful cookie instructions:

Chrome: https://support.google.com/accounts/answer/32050

Firefox: http://support.mozilla.org/en-US/kb/Cookies

Internet Explorer: http://support.microsoft.com/kb/278835

Safari for Mac: https://support.apple.com/en-za/guide/safari/sfri11471/mac

For more information on how to control cookies via your web browser, please see www.allaboutcookies.org.

Your personal information is never rented or sold to outside businesses. Owing to the nature of our service, we might have to give your personal information to several reliable third parties in order to process it. Among these third parties are:

Game providers – to give us the games you play on our website, our game providers occasionally need access to specific data parameters (such as your username and IP address, for example);
Payment providers and related service providers – in a similar vein, we might give your personal information to the companies that handle payments you make and receive on our website;
Marketing partners - if you allow us to send you promotions and marketing, we may offer our marketing partners your contact information (email address or mailing address), and they will handle sending you all of our marketing materials.
Governmental or regulatory authorities - If required or permitted by law, we may give your personal information to courts, law enforcement, governmental or regulatory bodies, or other public authorities. Unless it is prohibited by law or a court order, or unless the request is an emergency, we make every effort to inform all of our customers about legal demands for their personal data.
Client communication software – we use a third-party software to help us communicate with you.
Fraud verification tools – we use third-party software to conduct certain fraud verification checks, which are required to satisfy our legal obligations in this regard.

Data Transfers

We may transfer and keep the information we get from you and process it as a result of your use of the Services somewhere outside of the European Economic Area ("EEA"). It might also be processed by our employees who work outside the EEA. You consent to the transfer, storage, and processing of your personal information in this manner by using this website, contacting us electronically, and providing your personal information. You also consent to the transfer of the personal information we collect to authorised recipients outside of the European Economic Area. We shall take the necessary precautions to guarantee the security of your personal information when we send it outside of the EEA.

Data Retention Period

We must retain your account information for up to ten years after you shut your account in order to fulfil our legal requirements regarding fraud, taxes, and anti-money laundering. Your account is listed as "closed" when you terminate it with us, and the data is safely stored until the end of the retention period. After that, we safely delete this data.

Safety

We take your security very seriously. Your financial and personal information is protected by 128-bit SSL data encryption. This technology protects from unauthorized access to the data you transmit to us and guarantees that all transactions, including deposits and withdrawals, are completely secure and prevents unauthorized access to the data you transmit to us.

This page will be updated to reflect any future modifications to our privacy statement. Please check this Privacy Policy regularly for updates. If you disagree with any changes, you have the option to close your account or contact customer support. By continuing to use our services after changes are posted, you acknowledge and agree to the revised Privacy Policy.

Contact us

Please contact the DPO (A data protection officer) if you have any concerns concerning this privacy statement or if you would like to exercise your legal rights.